Ongoing Support

Ensuring Seamless Performance

Expert support tailored for your Webflow and Shopify needs, ensuring your online presence is always at its best.

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Brands We Have Helped

Why Support Matters

Protect, Optimise and Evolve

In the dynamic world of online businesses, ensuring that your website runs smoothly is paramount. Whether it's Webflow or Shopify, regular updates, security checks, and optimisations are vital.

Here's why continuous support is crucial:

  • Uptime Assurance: Minimize disruptions and guarantee optimal website performance.

  • Security: Regular checks and updates to keep your site secure against threats.

  • Platform Updates: Stay ahead with the latest features and improvements for both Webflow and Shopify.

  • Immediate Troubleshooting: Quick responses to any issues, ensuring seamless user experiences.

  • Continuous Optimisation: Adapt and evolve as the digital landscape changes, keeping your website relevant and user-friendly.

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Your Digital Safety Net

In the digital realm, consistency is key, and unexpected hiccups can disrupt your business flow. Our dedicated support and maintenance services are designed to ensure that your website remains impeccable and efficient.

Webflow Maintenance

Our team offers continuous Webflow support, ensuring your website remains up-to-date and in sync with the platform's latest features and best practices. From minor tweaks to major updates, we've got you covered.

Shopify Support

A smooth e-commerce experience is crucial for retaining customers. Our Shopify experts regularly monitor and update your store, addressing any issues swiftly, ensuring that your online shop is always open and optimized.

Custom Code Assurance

Unique functionalities sometimes require custom coding. Our experts not only implement it but also monitor and refine these custom solutions, ensuring they continually meet your business's evolving needs.

Loved by our customers

5-star reviews from happy business owners who are helping people and planet

"An absolute star! Craig has been instrumental to our websites developments, big and small. I really appreciate his thoroughness in research and creative problem solving skills. He has also done a wonderful job in making backend elements to the website accessible so that I may sustainably upkeep the website myself. Can't recommend him enough! ⭐"

Hind Al Khatrash

Owner, Leap Loves Green

"Our new website looks fantastic - we’re so happy with it. Throughout he was really flexible, and brought our vision for the website to reality."

Becky Harrison Pastow

Owner, SOMA

"Wonderful service, fast response. Love our new website which is very professional."

Jeanette Martin

Owner, Martin Accountancy

"Can thoroughly recommend Craig, 100%. He listens to your objectives and goes above and beyond to ensure they are met. Will continue to work with him on any future projects and have personally recommended him to people I know."

Hayley Jones

Owner, Moon Phase Studios

"Craig built my new website in Webflow which has a much easier to use and fast way of adding new pages. It now takes me 5 mins which is amazing. The design and layout of the website was just what I wanted and Craig's advice and knowledge has been spot on from the start."

Will Howson

Owner, WGF Instruments

"Craig designed and built our website to a high standard.  The Website is performing exceptionally well on search results within a short amount of time. Plus Craigs after care service and advice is 10/10."

Scott Rathbone

Co Founder, Medtek

FAQs

What does your support service cover?

Our support services encompass a wide range of tasks, from content updates and minor design tweaks to more comprehensive work, including fixing technical glitches and adding/removing apps.

Do I need to commit to a minimum duration for the support?

Yes, to ensure consistent and high-quality service, we usually require a minimum commitment of six months.

How long does the process take?

The hours specified in each package represent the total time we dedicate to your website's support and maintenance each month. Unused hours do not roll over to the next month.

What if I exceed the hours in my chosen package?

If you exceed your package's allocated hours, additional support is available at our standard hourly rate. We'll always notify you before any overages occur.

Can I switch between packages?

Certainly! You can upgrade or downgrade your package as your needs change. Just give us a month's notice so we can adjust accordingly.

Can I cancel my support package?

While we'd hate to see you go, you can cancel your support package with a month's notice.

Ready to Amplify Your Impact?

Harness the power of the web with 'Craig Thomas Online'. Let's create a sustainable online presence that resonates with your audience.

Lets make a better world!

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